Why Verification Is Needed
Overview
Identity verification is required by telecom carriers and Meta to ensure only legitimate businesses and creators use SMS, MMS and WhatsApp messaging responsibly.
What You'll Need
- A completed OnPitch profile
- Readiness to submit verification documents
Key Reasons Verification Is Required
1. Compliance With Carriers
What it is: Carrier requirements for SMS and MMS delivery.
How it works:
- Carriers require verified sender identities
- Prevents spam and fraudulent activity
- Ties your toll-free number directly to your brand
Why it matters: Without verification, messages may be blocked or filtered.
2. Approval for WhatsApp Business
What it is: Meta’s process to connect your brand to WhatsApp messaging.
How it works:
- Verification links your OnPitch profile to your Meta Business account
- Enables outbound and two-way WhatsApp messaging
- Provides global reach to fans
Why it matters: Ensures your brand is trusted and compliant on WhatsApp.
3. Protection for Your Brand
What it is: Safeguards that ensure only you control your audience messaging.
How it works:
- Verification prevents impersonation
- Confirms your brand identity across platforms
- Strengthens trust with fans
Why it matters: Protects your reputation while ensuring messages come from a recognized source.
Troubleshooting
Issue: Concerned about privacy of documents
Solution: All submissions are encrypted and used only for verification.
Next Steps
Begin the Identity Verification Process to activate SMS and WhatsApp messaging through your dedicated toll-free number.