Platform Policies
Overview
OnPitch platform policies define how creators and businesses can use messaging responsibly. Following these rules protects both your account and your subscribers.
Policies
1. Responsible Messaging
What it is: Rules for sending appropriate communications.
How it works:
- Only send to subscribers who opted in
- Avoid excessive frequency or spammy language
- Provide clear unsubscribe options in every message
Why it matters: Protects your sender reputation and maintains audience trust.
2. Prohibited Content
What it is: Content not allowed on OnPitch.
How it works:
- No illegal, abusive, or fraudulent material
- Restricted categories flagged by carriers (e.g., gambling, controlled substances)
- SHAFT content is strictly prohibited: Sexually explicit material, Hate speech, Alcohol, Firearms, and Tobacco
- OnPitch actively monitors for violations
Why it matters: Keeps the platform safe and compliant with carrier and legal requirements.
3. Account Protection
What it is: Safeguards to ensure fair use of OnPitch.
How it works:
- Accounts may be paused if violations are detected
- Warnings are sent before suspension where possible
- Appeals can be submitted through support
Why it matters: Protects all users by maintaining a healthy platform environment.
Troubleshooting
Issue: Unsure if content is allowed
Solution: Contact OnPitch support before sending.
Issue: Account flagged for violations
Solution: Review policy details in your dashboard and adjust campaigns.