Toll-Free Number Assignment
Overview
Every verified OnPitch account receives a dedicated toll-free number. This ensures professional, consistent messaging to fans and is required by carriers for SMS, MMS and WhatsApp delivery.
What You'll Need
- Completed identity verification submission
- Access to your OnPitch dashboard
Step-by-Step Instructions
1. Automatic Number Assignment
What it is: A unique toll-free number provided to your account.
How it works:
- After verification, OnPitch assigns your number
- The number is tied to your profile and cannot be changed
- It appears in your Control Panel > Phone Number section
Why it matters: Provides a trusted, dedicated channel for your SMS, MMS and WhatsApp messaging.
2. Using Your Number
What it is: How your toll-free number works in practice.
How it works:
- All outbound SMS, MMS and WhatsApp comes from this number
- Fans can reply directly to engage with your campaigns
- The number is consistent across all your communications
Why it matters: A recognizable number builds trust and improves engagement.
3. Registration With Carriers
What it is: The approval step with telecom carriers.
How it works:
- OnPitch registers your number on your behalf
- Approved numbers are cleared for high-volume messaging
Why it matters: Prevents filtering, blocking, or delivery failures.
Troubleshooting
Issue: Number doesn’t appear after verification
Solution: Refresh your dashboard or contact support.
Next Steps
Once assigned, your toll-free number is ready for SMS campaigns and two-way fan communication.