Tracking Your Verification Status

Overview

OnPitch provides real-time status updates on your verification process, helping you monitor approval progress.

What You'll Need

  • Submitted verification request
  • Access to your OnPitch dashboard

Step-by-Step Instructions

1. View Status in Dashboard

How it works:

  • Log into OnPitch
  • Navigate to Control Panel > Phone Number
  • Review the current status: Pending, Approved, or Rejected

2. Receive Email Notifications

What it is: Automated email updates.

How it works:

  • OnPitch sends status updates to your account email
  • Includes next steps if action is required

3. Handle Issues Promptly

How it works:

  • If rejected, review the reason provided
  • Correct errors or resubmit documents
  • Contact support if unclear

Troubleshooting

Issue: Status stuck on Pending
Solution: Wait 5–7 business days; if longer, contact support.

Issue: Didn’t receive emails
Solution: Check spam folder or update your contact email.

Next Steps

Once approved, your verification status will show Approved, and your toll-free number becomes active.

Up next

Communication Channels

Communication Channels

Verification Status Tracking - Phone Number Verification | OnPitch Help Center